Shipping Policy

At Silk Road Saffron Pty Ltd, we’re committed to delivering our premium Afghan saffron safely and efficiently to your doorstep.
Please read the following shipping information carefully before placing your order.

1. Processing Time

  • All orders are packed and dispatched from Sydney, Australia.

  • Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).

  • You will receive a shipping confirmation email with tracking details once your order has been dispatched.

We take great care to ensure each jar of saffron is securely packed to preserve its aroma and quality.

2. Domestic Shipping (Australia)

We ship Australia-wide using trusted carriers such as Australia Post or Sendle.

Estimated delivery times:

  • Standard Shipping: 3–6 business days

  • Express Shipping: 1–3 business days (major cities only)

Delivery times may vary depending on your location and courier network conditions.
Free standard shipping is occasionally offered during promotions — please check our homepage for active offers.

3. International Shipping

We currently offer international delivery to select regions, including:

  • New Zealand

  • United States

  • United Kingdom

  • Canada

  • Selected parts of Europe and Asia

Estimated international delivery: 7–21 business days (depending on destination).

✈️ Customs & Duties:
International customers are responsible for any import duties, taxes, or customs fees applicable in their country.
Silk Road Saffron is not liable for delays caused by customs inspections.

4. Shipping Rates

Shipping costs are calculated at checkout based on destination and weight.
All prices are listed in Australian Dollars (AUD) and include GST (for Australian orders).

Occasionally, we offer free or discounted shipping promotions.

5. Order Tracking

Once your order is dispatched, you’ll receive an email with a tracking link so you can monitor delivery progress in real time.
Please allow up to 24 hours for tracking information to become active after dispatch.

6. Delivery Issues

If your parcel is delayed, lost, or arrives damaged:

We’ll assist in lodging an investigation or arranging a replacement if applicable.

Please double-check your shipping address during checkout — we cannot replace or refund parcels sent to incorrect addresses provided by customers.

7. Local Pickup (Optional)

If you are based in Sydney and prefer to collect your order, please contact us at info@silkroadsaffron.com.au before placing your order to confirm availability.

8. Delivery Delays & Force Majeure

While we strive to meet estimated delivery times, delays may occur due to factors beyond our control — such as extreme weather, customs clearance, or postal service disruptions.
We appreciate your understanding and patience in such cases.

9. Contact Us

If you have any questions or special delivery requests, please reach out to us at:

📧 info@silkroadsaffron.com.au
📍 Silk Road Saffron Pty Ltd, Sydney, NSW, Australia

Our Commitment

We treat every order like a gift — carefully packed, promptly shipped, and delivered with care.
Thank you for trusting Silk Road Saffron to bring authentic Afghan saffron from our hands to your home. 🌿