Shipping Policy

Last updated: 22 July 2026

Silk Road Saffron is operated by Mujtaba Razmi as a sole trader (ABN 92 262 551 809). Orders are prepared and dispatched from Sydney, New South Wales.

Where we deliver

We currently deliver to addresses within Australia only. International delivery and local pickup are not currently available through our checkout.

Processing time

Orders are generally processed within 1–2 business days. Processing time is separate from the carrier’s delivery estimate. During public holidays or unusually busy periods, processing may take longer.

Delivery options

• Standard shipping: free Australia-wide. Estimated delivery is 3–6 business days after dispatch.
• Express shipping: A$15. Estimated delivery is 1–3 business days after dispatch.

Delivery times are estimates, not guarantees. Regional or remote addresses and carrier disruptions may take longer.

Tracking and carriers

We use tracked delivery services, including Australia Post, Sendle or another suitable carrier. A tracking link is sent after dispatch. Please allow up to 24 hours for the first tracking event to appear.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us immediately. We will try to help before dispatch, but an address change cannot be guaranteed once fulfilment has begun.

Delayed, missing or damaged parcels

If tracking is delayed, shows delivery but the parcel cannot be found, or the parcel arrives damaged, contact sales@silkroadsaffron.com.au with your order number and relevant details. For damage, photographs of the parcel and product help us assess the issue and raise a carrier enquiry.

Consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law.