ORDER SUPPORT
Help With an Existing Order
Include your order number and the email used at checkout so we can identify the purchase and investigate properly.
USE THE CONTACT FORMCONTACT
Contact Silk Road Saffron.
Questions about an order, our saffron or the laboratory report? Choose the right path below or send us a message.
SYDNEY, AUSTRALIA · AUSTRALIA-WIDE DELIVERY · DIRECT CUSTOMER SUPPORT
SEND A MESSAGE
DIRECT SUPPORT
A Real Person Will Read It.
Silk Road Saffron is a Sydney-based small business. Your message is handled directly, not passed through a call centre.
START HERE
Choose the Right Enquiry Path.
Sending the right information first helps us give you a useful answer instead of asking for the basics again.
PRODUCT & QUALITY
Questions Before You Buy
Ask about the saffron, storage, preparation, testing or which retail size is appropriate for your use.
ASK A PRODUCT QUESTIONWHOLESALE & PARTNERSHIPS
Buying 50g or More
Use the dedicated trade page for foodservice, own-brand repacking, formulations or recurring supply enquiries.
GO TO WHOLESALE ENQUIRYGENERAL ENQUIRIES
Send Us a Message.
For order support, include your order number and the email used at checkout. Wholesale buyers should use the dedicated trade form above.
- RESPONSE TIME
- We usually reply within two Sydney business days.
- BASED IN
- Sydney, New South Wales, Australia