Saffron Questions, Answered.

Our saffron is sourced from Herat, Afghanistan, through trusted Afghan supply partners and growers. It is imported into Australia and prepared for sale and dispatch in Sydney.

Extra Super Negin describes the selected thread presentation: long, deep-red saffron threads with minimal yellow style. It is a trade description of appearance and selection, not an ISO laboratory category.

ISO 3632 assesses measurable saffron characteristics associated with colour, flavour, aroma, moisture and physical purity. Our tested sample achieved Category I, with crocin 295.8, picrocrocin 114.2 and safranal 33.5 documented in the report.

No. Silk Road Saffron is not an ISO-certified company. An independent laboratory tested the saffron sample against ISO 3632 criteria and reported a Category I result. Those are different claims.

The ingredient is 100% saffron (Crocus sativus) threads. The laboratory report recorded artificial colourants as absent and foreign matter at 0.01%.

No. We do not claim organic certification. Our quality claims are limited to the origin, thread presentation and independent laboratory results we can document.

A small pinch is usually enough for a home dish, but the right amount depends on the recipe, serving size and desired intensity. Start conservatively; you can add more infused saffron, but you cannot remove it once the flavour dominates.

Gently crush the threads and steep them in a small amount of warm—not boiling—water or milk for about 15 to 20 minutes. Add both the liquid and threads to the dish. This helps distribute the colour, aroma and flavour evenly.

Keep the jar tightly closed in a cool, dry and dark place, away from steam, direct sunlight and strong odours. Do not refrigerate it; repeated temperature changes can introduce condensation.

Whole threads let you inspect the product’s appearance and preserve its character until use. Powder is harder for a customer to assess visually and loses aroma more quickly once exposed to air.

We currently ship to addresses within Australia only. International delivery and local pickup are not currently available through our checkout.

Standard shipping is free Australia-wide. Express shipping is available for A$15 at checkout.

Orders are generally processed within 1–3 business days. After dispatch, Standard delivery is estimated at 3–6 business days and Express at 1–3 business days. These are estimates, and regional addresses or carrier disruptions can take longer.

Yes. We use tracked delivery services and send a tracking link after dispatch. Please allow up to 24 hours for the first tracking events to appear.

Contact us as soon as possible with your order number. We will help if the order has not been packed or dispatched, but changes and cancellations cannot be guaranteed once fulfilment has begun.

Email sales@silkroadsaffron.com.au with your order number and the relevant details. For damage or an incorrect item, include clear photographs of the parcel and product so we can assess the issue promptly.

We accept change-of-mind requests within 30 days after delivery when the saffron is unopened, unused, in its original condition and every seal remains intact. Return postage is the customer’s responsibility. Damaged, faulty, unsafe or incorrect items remain protected under the Australian Consumer Law.

Yes. We supply bulk formats from 50g to 1kg+ for foodservice, retail or own-brand repacking, and product formulations. Pricing depends on quantity, intended use, timing and whether supply is one-off or recurring.