Returns & Refunds

Last updated: 10 August 2026

This policy applies to purchases from Silk Road Saffron, operated by Mujtaba Razmi (sole trader), ABN 92 262 551 809.

Return policy at a glance

• Australia: This policy applies to orders delivered within Australia.
• Change of mind: Return requests are accepted within 30 days after delivery for products that are new, unopened, unused, in their original condition and have all seals and tamper-evident packaging intact.
• Faulty, damaged, unsafe, incorrect or not as described: Your rights under the Australian Consumer Law apply and are not limited by the voluntary change-of-mind conditions above.
• Return method: By mail, after contacting us for return instructions.
• Return label and postage: For change-of-mind returns, arranging and paying for the return label/postage is the customer's responsibility. Where Australian Consumer Law requires us to bear reasonable return costs for a faulty or non-compliant product, we will do so.
• Restocking fee: None.
• Exchanges: We do not offer direct change-of-mind exchanges.
• Refund processing: Approved refunds are processed within 10 days after the return has been received and assessed.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, refund or other remedy if a product is faulty, unsafe, damaged, not as described or otherwise fails to meet a consumer guarantee. These rights are not limited by the timeframes or conditions in our voluntary change-of-mind policy below.

Damaged, incorrect or faulty orders

Please inspect your order when it arrives. If an item is damaged in transit, incorrect, faulty or not as described, email sales@silkroadsaffron.com.au as soon as practical. Include your order number and, where possible, clear photographs of the product and packaging so we can assess the issue promptly.

Where the Australian Consumer Law requires a remedy, we will provide the appropriate remedy and cover reasonable return costs where required. We may ask for proof of purchase, but this does not have to be the original receipt if other reasonable evidence is available.

Change-of-mind returns

In addition to your rights under the Australian Consumer Law, we accept change-of-mind return requests made within 30 days after delivery only when:

• the product is unopened, unused and in its original condition;
• all seals and tamper-evident packaging remain intact; and
• you provide proof of purchase.

Because saffron is a food product, we cannot accept a change-of-mind return after a product has been opened or its seal has been broken. This food-safety restriction does not limit your rights if the product is faulty, unsafe, damaged or not as described.

Approved change-of-mind returns must be sent using a trackable service. We do not provide a prepaid return label for change-of-mind returns; arranging and paying for return postage is the customer's responsibility. No restocking fee is charged. Original shipping charges are not refundable. Contact us before sending anything; we will provide the correct return address and instructions. Returns sent without approval may be delayed or refused where no legal right to return applies.

Sale items, gifts and custom orders

Sale items have the same consumer-guarantee protections as full-price items. Change-of-mind returns for sale items are accepted only if they meet the conditions above. Gift cards and personalised or custom orders are not eligible for change-of-mind returns, but this does not exclude any rights that apply under Australian law.

Exchanges

We do not offer direct change-of-mind exchanges. If your return is approved, you may place a separate order for the product you prefer. If an item has a problem covered by the Australian Consumer Law, contact us so we can provide the appropriate remedy.

Refunds

We will notify you after receiving and assessing an approved return. If a refund is due, it will be issued to the original payment method within 10 days after assessment. Your bank or payment provider may take additional time to display the funds.

Contact

Email: sales@silkroadsaffron.com.au
Business: Mujtaba Razmi trading as Silk Road Saffron
ABN: 92 262 551 809
Location: Sydney, NSW, Australia