Refund/Return Policy

At Silk Road Saffron Pty Ltd, we take pride in offering the world’s finest, 100% pure Afghan Super Negin saffron, carefully packed in Australia.
Because saffron is a consumable product, and for quality and hygiene reasons, we maintain a strict but fair return policy.

1. Returns

Due to the perishable and food-grade nature of saffron, we cannot accept returns for:

  • Opened or unsealed jars

  • Used or partially used saffron

  • Items damaged after delivery due to mishandling or improper storage

However, we’re committed to ensuring that you are completely satisfied with your purchase.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

Email us at sales@silkroadsaffron.com.au, and our support team will assist you promptly.

2. Refunds

Once we review your claim and confirm the issue, we will:

  • Offer a replacement (sent at no extra cost), or

  • Issue a refund to your original payment method (depending on the situation)

Refunds are processed within 5–7 business days after approval.
You will receive an email notification once your refund has been issued.

3. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check your bank or PayPal account again.

  2. Contact your credit card company — it may take additional time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please email us at info@silkroadsaffron.com.au.

4. Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need to exchange a product for the same item, contact us within 7 days of delivery with proof of damage.

5. Shipping for Returns (If Applicable)

If we request that an item be returned (for inspection or quality assurance), we’ll provide return instructions by email.

  • Do not return items without contacting us first.

  • Return shipping may be covered by us depending on the case.

  • Products must be returned in their original, unopened packaging.

6. Non-Refundable Items

We cannot offer refunds or exchanges for:

  • Gift cards or discount vouchers

  • Promotional items or samples

  • Any item returned more than 14 days after delivery

7. Contact Us

We’re here to help.
If you have any questions about your order, please contact:

📧 sales@silkroadsaffron.com.au

Our Promise

At Silk Road Saffron, we believe in honesty, transparency, and exceptional quality.
If you’re ever unsatisfied, reach out — we’ll always do our best to make it right.