Privacy Policy
At Silk Road Saffron Pty Ltd your privacy is very important to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from https://silkroadsaffron.com.au
By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
When you make a purchase or attempt to make a purchase, we collect personal data such as:
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Name
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Billing and shipping address
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Email address
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Phone number
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Payment information (processed securely through Shopify or our payment partners)
b. Device Information
When you browse our store, we automatically collect:
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Your IP address
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Browser type, time zone, and cookie data
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Pages viewed and how you interact with our Site
This helps us improve our website performance and user experience.
c. Cookies
We use cookies and similar tracking technologies to improve your shopping experience.
You can choose to disable cookies through your browser, but some features of the Site may not work properly.
2. How We Use Your Information
We use your personal information to:
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Process and fulfill your orders
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Communicate with you (order updates, customer support, marketing offers)
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Improve our products and website
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Comply with legal obligations and prevent fraud
We may also use anonymized, aggregated data for analytics and marketing insights.
3. Sharing Your Information
We share your personal information only when necessary:
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With Shopify (our e-commerce platform) to power our online store
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With payment processors (Shopify Payments, PayPal, etc.) to securely process transactions
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With shipping providers to deliver your orders
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When required by law or to protect our legal rights
We do not sell, rent, or trade your personal information to third parties.
4. Data Retention
We retain your order information for our records unless and until you request that we delete it.
If you’d like your data deleted or corrected, please contact us at info@silkroadsaffron.com.au.
5. Your Rights
Depending on your location, you have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Withdraw consent for marketing communications
If you are located in the European Union (EU), this includes rights under the GDPR.
Australian customers are also protected under the Privacy Act 1988 (Cth).
6. Email and Marketing Communication
By providing your email during checkout or signup, you agree to receive updates, offers, and news from Silk Road Saffron.
You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.
7. Security of Your Information
We take reasonable measures to protect your information from loss, misuse, or unauthorised access.
All payments are processed through encrypted, PCI-compliant systems provided by Shopify and its partners.
However, no data transmission over the internet can be guaranteed as 100% secure.
8. Third-Party Services
Our Site may include links to external websites (e.g., Instagram, Facebook, or payment gateways).
We are not responsible for the privacy practices of those websites.
We encourage you to read their privacy policies before interacting with them.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
The latest version will always be posted on this page with the updated date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: