Privacy Policy

Last updated: 22 July 2026

Silk Road Saffron is operated by Mujtaba Razmi as a sole trader (ABN 92 262 551 809), based in Sydney, New South Wales. This policy explains how we handle personal information when you visit or buy from our website.

Information we collect

Depending on how you use the store, we may collect:

• your name, billing and delivery details, email address and phone number;
• order, payment-status, support and correspondence records;
• business details supplied through a wholesale enquiry;
• device, browser, cookie, analytics and website-usage information; and
• marketing preferences and interactions where you have chosen to receive marketing.

Payment details are processed by Shopify and the payment providers offered at checkout. We do not directly store complete card numbers.

Why we use information

We use personal information to process and deliver orders, provide customer support, respond to enquiries, prevent fraud, maintain website security, improve the store, meet record-keeping and legal obligations, and send marketing where you have consented or where otherwise permitted.

Who receives information

We share information only as reasonably necessary with service providers such as Shopify, payment processors, delivery carriers, email and website providers, analytics or advertising providers, professional advisers and authorities where required by law. Some providers may process information outside Australia.

Cookies and analytics

The website uses cookies and similar technologies for core store functions, security, preferences, analytics and, where enabled, advertising. Browser controls can block or delete cookies, but some store functions may then work incorrectly.

Marketing choices

You can unsubscribe from marketing emails using the link in the message or by contacting us. Service messages about an order are not marketing and may still be sent.

Retention and security

We retain information only for as long as reasonably needed for the purposes described above, including tax, accounting, dispute and legal requirements. We use reasonable safeguards, but no online service can guarantee absolute security.

Access, correction and questions

You may ask us to access or correct personal information we hold about you. Privacy rights and obligations apply to the extent required by Australian law. Contact sales@silkroadsaffron.com.au with a privacy request or concern, and provide enough detail for us to identify the relevant information.

Changes to this policy

We may update this policy when our practices, service providers or legal obligations change. The current version and update date will appear on this page.